Refund Policy

Bedtime Sparkles offers 3 free stories to new users with no credit card required. This allows you to experience our service before committing to a paid subscription.

When you subscribe to a paid plan, payment is collected immediately at the start of your billing period. Subscriptions are non-refundable except as described in Section 2 below.

Once your first billing period begins (after the trial), we do not provide refunds or credits for partially used subscription periods. This applies to:

• Cancelling mid-month or mid-year
• Unused story credits at the end of a billing cycle
• Downgrading to a lower plan part-way through a period

When you cancel, your subscription remains active until the end of the current paid period — you will continue to have full access until then.

We will consider a refund if you experience a significant technical failure that prevents you from using the service and that we cannot resolve within a reasonable timeframe. Qualifying situations include:

• Story generation is completely unavailable for an extended period (48+ hours) due to an error on our side
• You were charged twice for the same billing period due to a billing error
• Your account was charged after a confirmed cancellation

To request an exception refund, email hello@bedtimesparkles.com within 14 days of the charge with your account email address and a description of the issue. We review all requests and aim to respond within 3 business days.

Annual plans are billed in full at the start of each year. If you cancel an annual subscription during the paid year, you retain access for the remainder of that year but we do not refund the remaining months — except in the technical failure scenarios described in Section 3.

We strongly recommend trialling the service on a monthly plan before committing to annual billing.

Questions about your bill or this policy? Reach us at hello@bedtimesparkles.com. We aim to respond to all enquiries within 1 business day.